Warranty terms

Every new e-bike sold by EcoEs. Limited Warranty (as defined below) for original retail purchasers. Valid warranty coverage for the warranty card requires your dated proof of purchase as well as a signed warranty certification to activate.

1. Warranty.

Subject to the terms, conditions and limitations of this Agreement, EcoEs warrants to the original retail purchaser of the Bicycle that:
(i)1 year all-inclusive warranty against all manufacturing defects for one (1) year from the date of delivery to the original owner. (All free accessories are not covered by the warranty service) 1 year warranty automatically starts after purchase;
And (ii) the battery will be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of delivery, whichever occurs first ( "Limited Warranty").
The limited warranty applies to the aforementioned defects already present when the bike is delivered, including the battery, motor, controller, display and sensors. It is also suitable for bicycle parts (accessories) including front fork, handlebar, handlebar, earphone, seat bar, saddle, brake, lamp, bottom bracket, crankset, pedal, rim, hub, flywheel, flywheel, transmission, shifter, throttle, controller, wiring harness, LCD display, bracket, Reflectors and hardware are warranted to be free from manufacturer's defects in materials or workmanship for a period of 14 days from the date of original purchase.
As with any rechargeable battery, the capacity of your EcoE bicycle rechargeable battery pack will decrease over time as it goes through charge and discharge cycles. The battery warranty does not cover damage due to power surges, improper use of the charger, water ingress, improper maintenance, or other misuse or normal wear and tear, maintenance in violation of product maintenance instructions (e.g., lack of maintenance on the brakes), and this warranty is only valid for the first time purchaser. Exclude any other remedies, such as compensation for any type of damage or loss of use. The warranty period cannot be extended by granting an additional warranty.
Claim for shipping damage. Check your product for damage immediately upon receipt. Transportation damage photos must be submitted to the support@ecoe.store within 7 days after the arrival of the goods. Transportation damage claims will not be made 7 days after receipt of the product or for non-transportation damage.

2. Remedial Measures.

If the original retail purchaser contacts the EcoE Technical Support Team support@ecoe.store within the applicable warranty period set forth above, EcoE will evaluate and propose a resolution to the warranty claim.
If EcoE determines that the defective part is covered by the limited warranty, EcoE will, at its sole discretion, replace or repair the defective part at no cost to the Buyer and reimburse the Buyer for shipping costs incurred.
If the defective part is not covered by the limited warranty, EcoE will repair or replace the defective part at the expense of the purchaser, who will also bear the cost of shipping.
If your item is defective or not as described when received, we are happy to exchange or refund. All returns are returned by us within 30 days of receipt of the merchandise by the customer. Merchandise must be returned in its original packaging and must still be in undamaged, unused and saleable condition unless damaged prior to your receipt of the merchandise.

3. The Requirements of this Limited Warranty Apply.

• The original purchaser provided evidence that the bicycle was purchased from EcoE.
• The person seeking warranty coverage is the original and first owner of the bike (in the case of resale, the warranty is not transferable).
• This bike is used as intended and the EcoE bike can be used on paved roads that comply with all local laws and regulations.
• Electronic equipment, including connectors and cables, has not been repaired or modified.

4. Exclusions.

This limited warranty does NOT cover the following:

• Normal wear and tear of the product.
• Damage or malfunction caused by abuse, neglect, misuse or accident.
• Damage caused by trail or stunt riding, hill jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bicycle.
• Damage caused by improper charging of the battery pack or the use of any charger not supplied by EcoE or its dealer.
• Surface rusted or damaged during handling.
• Installation of any third party parts, accessories or electrical or mechanical components.
• Any part that has been modified or tampered with, including but not limited to tires,brake pads, chains, lights, motors, battery packs, displays, controls, etc.
• Damage associated with commercial use or rental business.
• The key is lost or damaged.
• Damage caused by stunts, competitions, or other abuse.
• The serial number, bar code, warning label, or seal of the product indicates that the storage location of any and all components has been removed, defaced, damaged, altered, or become illegible.
• Any defect or damage caused by conduct inconsistent with any instructions or warnings set forth in any user manual or product specification.
• Products purchased or used outside the United States.
• Damage to or deterioration of the paint, surface finish, aesthetics or appearance of the product.
• If the bicycle is used for any purpose other than the reasonable intended use of the bicycle.

If electrical components are repaired or modified by persons not authorized by EcoE. This is a consumer warranty and does not apply to products used in a commercial or rental business.

5. Wear and Tear.

Certain parts of a bicycle are subject to wear and tear because of their function. The degree of wear depends on the nature of care, maintenance and use of EcoE bicycle products (mileage, climate and road conditions, etc.). Bicycles that are often placed outdoors will also increase wear and tear due to weathering. For safety reasons, parts must be replaced once the wear limit is reached. This includes, but is not limited to:

• Drive chains or toothed belts;
• Brake cable;
• Brake pads;
• Brake disc rotor;
• Rubber handle;
• A sprocket, pinion, or toothed pulley;
• A gear cable;
• Tire;
• Inner tube;
• Saddle cover;
• Rim;
• Bearings in the headset, hub and bottom bracket.

Brake pads and brake discs are subject to wear due to their function. Check the condition of the brake pads regularly and, if necessary, get them replaced by a specialist dealer. Brake disc rotors can also wear. As part of the inspection, check the thickness of the brake disc regularly and replace the components if necessary.
Replacement of these parts due to wear and tear is not subject to the statutory warranty. Environmental factors cause wear on these moving parts. These areas must be cleaned and maintained regularly. Depending on the operating conditions, the possibility of having to replace parts due to wear cannot be ruled out (for example, if bearing play starts to occur). Before scheduling a repair, you must contact your support@ecoe.store to ensure that your problem is handled in the fastest and most cost-effective manner. The transport and disassembly instructions for the EcoE bike must be followed. Otherwise, warranty service will not be provided.
Failure to observe assembly specifications and inspection intervals may invalidate warranty and defect liability. Parts that must be replaced due to wear and tear are not covered by this limited warranty.

6. Other Limitations of this Limited Warranty.

This limited warranty is the only express or limited warranty applicable to EcoE bicycles. Any implied warranties, including warranties of merchantability and fitness for a particular purpose, shall be limited in accordance with the scope and duration of this limited warranty. EcoE shall not be liable for any direct, incidental, consequential or exemplary damages suffered by any party. The foregoing warranty is exclusive and in lieu of all other remedies.
This limited warranty gives you specific legal rights; You may also have other legal rights,which vary from state to state or from province to province. Some States or provinces do not allow the limitation or exclusion of incidental or consequential damages; Therefore, the above limitations and exclusions set forth in this Limited Warranty may not apply to you.
The limited warranty set forth herein may not be extended, expanded, or otherwise modified by any EcoE employee, and EcoE assumes no liability or makes any warranties other than those set forth in the limited warranty.

7.Notice.

The warranty is only for the original owner of the EcoE bike purchased from EcoE and is only valid as long as the original owner retains ownership of the EcoE bike. This limited warranty is not transferable.
The warranty file is signed and sent to the support@ecoe.store , and we will save the file you sent and authenticate your purchase.